Case Management


SafeLink Alberta's Case Management Team Provides Comprehensive Support Services to Marginalized Populations in Calgary

At SafeLink Alberta, our Case Management team delivers comprehensive and individualized support services to our priority populations in Calgary. These include:

  • People who use substances
  • Cis and trans gay, bi, and queer individuals
  • Indigenous and racialized communities
  • People currently or formerly engaged in sex work
  • People living with HIV or hepatitis C
  • Other marginalized populations, including those who are street-involved

Our team engages clients in the development of a personalized service plan and provides emotional support, crisis intervention, and education. They also coordinate a network of services on behalf of clients by bridging communication gaps between them and service providers, and provide referrals and facilitation of access to services such as treatment and recovery programs and housing programs.

Moreover, our dedicated Indigenous Communities Case Manager facilitates access to additional cultural supports to engage folks along a path of wellness and healing.

If you would like to connect with our Case Management team, please contact us at

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Our Harm Reduction Model is based on the principles of harm reduction, which recognizes that substance use is a complex and multi-faceted issue that requires a holistic and non-judgmental approach.

Our Harm Reduction Model focuses on reducing harm, promoting health and well-being, and enhancing the dignity and autonomy of our clients. It also recognizes the importance of community-based approaches and the need to address the social determinants of health that contribute to substance use and related harms.

Our Harm Reduction Model is grounded in evidence-based practices and informed by the experiences and perspectives of our clients and community partners. We believe that harm reduction is a vital component of a comprehensive public health response to substance use and related issues.

SafeLink Alberta Utilizes Stages of Change Model to Support Clients' Health and Well-being

SafeLink Alberta uses the Stages of Change Model to guide their work with clients who are seeking to make changes related to their health and well-being. The Stages of Change Model outlines five stages that an individual may go through as they make a behaviour change, and SafeLink Alberta assesses where each individual is in the process of behaviour change and tailors their support accordingly. Ultimately, the goal is to help clients move through the stages of change and achieve their desired outcomes.

The Stages of Change Model outlines five stages that an individual may go through as they make a behaviour change. These stages are:

  1. Pre-contemplation: In this stage, the individual is not yet considering making a change. They may be unaware of the potential benefits of change or may feel ambivalent about the need for change.
  2. Contemplation: In this stage, the individual is beginning to consider making a change but may still feel uncertain or ambivalent about it. They may be weighing the pros and cons of change and considering the potential impact on their life.
  3. Preparation: In this stage, the individual has made a decision to make a change and is beginning to take action towards that change. They may be gathering information or resources, developing a plan, or seeking support from others.
  4. Action: In this stage, the individual is actively making changes to their behavior or lifestyle. They may be using new coping strategies or developing new habits that support their goals.
  5. Maintenance: In this stage, the individual has successfully made a change and is working to maintain that change over time. They may be developing new routines or seeking ongoing support to help them stay on track.