Introduction
This Privacy Policy outlines how we handle your Personally Identifiable Information (PII) online. In accordance with Canadian privacy law and information security standards, PII refers to any information that can be used alone or combined with other data to identify, contact, or locate an individual, or to identify a person in a specific context. Please review this policy carefully to understand how we collect, use, protect, and manage your PII in relation to our website and in accordance with the Alberta Personal Information Protection Act (PIPA) and Canada's CASL Compliance Act. This policy is only applicable to our website, not our services. Our services use their own SafeLink Alberta Privacy Charter.
The Personal Information Protection Act (PIPA)
SafeLink Alberta is committed to ensuring the privacy and security of all personal information collected from individuals accessing our website for information, training, donation or other purposes. In compliance with PIPA, we collect, use, and disclose personal information responsibly and transparently to provide targeted content and engagement with our website users. All personal information is gathered with the explicit consent of the individual and is only shared with authorized personnel for marketing and communication purposes and in accordance with PIPA's legal requirements.
We have established clear privacy protocols to protect the confidentiality of all information. Users have the right to access their personal data, request corrections, and withdraw consent for the collection and use of their information at any time. Our personnel are trained to uphold these privacy standards, ensuring the highest level of trust and protection for everyone we serve.
What personal information do we collect from the people that visit our website?
When registering or donating on our site, as appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you donate, subscribe to a newsletter, register for an event, or otherwise enter information on our site.
How do we use your information?
We may collect information when you visit our website, register, donate, sign up for our newsletter, complete forms, respond to surveys or marketing communications, or use certain site features. This information may be used in the following ways:
- To personalize your experience and deliver content and offerings relevant to your interests.
- To improve our website and better serve you.
- To enhance our ability to respond to your customer service requests.
- To efficiently process your transactions.
- To send periodic emails about our work and services.
How do we protect visitor information?
Our website is regularly scanned for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes, cookies are small text files containing data, such as a username and password, that are used to identify your device on a network. Specific cookies help recognize individual users and enhance their web browsing experience. When you connect to a server, it creates this data and assigns it a unique ID linked to your device. As your computer interacts with the network server, the server reads the cookie’s ID and delivers tailored information to you. Cookies help us understand your preferences based on past or current site activity, allowing us to improve the services we offer. Additionally, we use cookies to compile aggregate data on site traffic and user interactions, including with third parties, which helps us enhance future site experiences and develop better tools.
You have the option to set your browser to notify you each time a cookie is being sent, or to disable all cookies altogether. This can be done through your browser's settings. Since each browser varies, please refer to your browser’s Help menu for instructions on how to adjust cookie settings. Please note that if you choose to disable cookies, certain features on our site may not function properly, and while this won’t affect the overall browsing experience, some services may become less efficient.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third-party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en. We have implemented remarketing with Google Ads, in combination with Google's use of first-party cookies (such as Google Analytics cookies) and third-party identifiers, collects data on user interactions with ad impressions and other ad service functions related to our website. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
CASL Compliance Act
SafeLink Alberta adheres strictly to the Canada’s Anti-Spam Legislation (CASL) Compliance Act by ensuring that all electronic communications, including fundraising appeals, training information, event updates, and newsletters, are sent only to individuals who have provided explicit consent. Each message does not contain a misleading subject and includes a clear and easy-to-use opt-out option for users who wish to unsubscribe from future communications. We also ensure that all messages include our organization’s contact details to maintain transparency and foster trust with our supporters. SafeLink Alberta remains committed to respecting the privacy of our users and complying with regulatory requirements.
If at any time you would like to unsubscribe from receiving future emails, you can contact us at: (403) 508-2500.
- Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
SafeLink Alberta
1944 10 Ave SW
Calgary AB, T3C 0J8
(403) 508-2500 or [email protected].